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Terms and Conditions

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

​By using this website, you agree to our Terms as set out below. These Terms will apply to any contract between us for the sale of Products or Services to you (Contract). Please read these Terms carefully and make sure that you understand them.

About us

Impilo Santé Pty Ltd is an online store selling premium natural health products that are packed full of nutrients, vitamins and minerals essential for your wellbeing. Our objective is to enhance the health and well-being of individuals, families and pets, by bringing to you the advantages of using natural health products as the spark for life.

Use of Site

These online shopping terms and conditions (“Online Shopping Terms and Conditions”) apply to all orders which you, the customer (“you” or “your”), place at this website, operated by Impilo Santé Pty Ltd. Please read them carefully before placing your order.

By clicking the “Accept” button you accept and agree to be bound by these Online Shopping Terms and Conditions, the Privacy Policy and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these online Shopping Terms and Conditions affects your statutory right, either as a consumer or otherwise.

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Privacy policy

Impilo Santé Pty Ltd take all reasonable steps to protect the personal information of users. For the purpose of this clause, ‘personal information’ shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

Click here to access our Privacy Policy.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Errors and omissions excluded (E&OE).

Our Rights

We reserve the right to:

  1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Intellectual Property

The content of this website is protected by copyright, trademarks, database and other intellectual property rights.

You may retrieve and display the content of this website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print any one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without the written permission of Impilo Santé Pty Ltd.

No licence is granted to you in these Terms and conditions to use any trademark of Impilo Santé Pty Ltd or its intended affiliated companies.

Health Products

The health information provided on this website is intended for educational and informational purposes only. The information and products available on this website are not intended for the diagnosis, treatment or prevention of disease and are not intended as a substitute for advice, treatment or medical prescriptions from your health practitioner.

Consult with your health practitioner before taking any of the health products recommended on this website if you:

  • have, or suspect you might have a health problem
  • take prescription medication
  • have a hypersensitivity to any ingredients contained in the health products recommended on this website

Product Availability

Lead time is dependent on stock availability. Should we have stock available; orders will be dispatched 3 – 7 working days for local after payment reflects in our bank. Should the products not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse. Every effort is made to effect shipment of your order timeously, however, unforeseen circumstances may cause delays. Should we be faced with such an occurrence Impilo Santé Pty Ltd. will contact you via email and provide a revised shipping schedule. 

Click here to access our Delivery Policy.

Payment Options

Payment may be made via Credit Card and Instant EFT.

Credit card transactions will be acquired for Impilo Santé Pty Ltd via PayFast  who use the strictest forms of encryption.  Customer details will be stored by Impilo Santé Pty Ltd separately from card details which are entered by the customer on the PayFast secure payment terminals. For more detail visit the PayFast website.

Prices displayed on the website include Value Added Tax which will be charged at the current rate.

Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of the items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

We reserve the right to update prices displayed on the website from time to time.

At the time of placing the order, the transaction details are presented to the bank and an authorisation is obtained for the amount of the order.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).  

Click here to access our Payment Policy.

Pricing

Impilo Santé Pty Ltd endeavours to offer you competitive prices on current products. Your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Impilo Santé Pty Ltd reserves the right to change pricing at any time without prior notice.

The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed.

Impilo Santé Pty Ltd shall take all reasonable efforts to maintain correct prices. However, should errors occur and items are offered at incorrect prices, Impilo Santé Pty Ltd will not be obliged to sell products at such incorrect prices.

The cost of shipping within the borders of South Africa is determined as follows:

  • If the value of the products in the order is more than R600 there is no shipping charge.
  • If the value of the products in the order is less than R600 the relevant shipping cost will be specified when placing your order.

Agreements of Sale

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card is limited by our Terms and Conditions.

You must not make any purchase through this site unless you understand and agree to all of our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

An agreement of sale only comes into effect when a credit card authorisation is received from the issuing bank.

Delivery Policy

Upon delivery, Products are sent at our risk until signed for by you or by any other person at the address you have given to us.  All products must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the products may be retained by the driver.

When your Products arrive it is important that you check immediately the condition and quantity. If your Products have been damaged in transit, you must refuse the delivery and contact us so that we may dispatch a replacement quickly and minimize your inconvenience. Signing “Unchecked”, “Not Checked” or similar is not acceptable.

If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

Time for delivery specified on the Order, if any, is an estimate only and time shall not be of the essence.  We are happy for you to pick up Products from our shop provided you make an appointment in advance and payment has been received into our bank account.

Click here to access our Delivery Policy.

South Africa counter to counter:  Please ensure the correct delivery address is provided from the outset as title and risk will pass to you once the order has left our premises. Delivery of all orders will take 3–5 working days.

International deliveries:  Unfortunately, deliveries cannot be made outside the borders of South Africa.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment, via a credit card authorisation received from the issuing bank.

Returns Policy

These provisions apply in the event that you return any Products to us for any reason:

We do not accept returns unless, there was a defect in the Products at the time of purchase, or we have agreed in correspondence that you may return them. The Products must be returned to us as soon as any defect is discovered within 7 working days from delivery date. 

If a product is damaged or broken when you receive it, you must inform Impilo Santé Pty Ltd within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product. 

Products should be returned:  If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If an item has been opened or used and you are not satisfied with the item we will pass this feedback on to the supplier. The supplier will handle it with their own discretion and the responsibility does not fall on Impilo Santé Pty Ltd to issue a refund. The return of a product is at the clients cost.

If your purchase was collected from a Postnet please forward pictures of the defected item and describe the defect in detail . We will then issue a returns note. If you send Products to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.  In returning a faulty item please enclose with it a note clearly stating the fault and when it arose. 

If you receive the wrong product you must contact Impilo Santé Pty Ltd within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.

Limitations

You may not use this website for any of the following purposes:

  1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
  2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
  3. interfering with any other person’s use or enjoyment of this website
  4. breaching any laws concerning the use of public telecommunications networks
  5. interfering or disrupting networks or web sites connected to this website
  6. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
  7. gaining unauthorised access to other computer systems
  8. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgement by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
  9. any claim by any third party that the use of this website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  10. any claim by any third party that the use of this website by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and
  11. any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of this website by you.

Impilo Santé Pty Ltd’ Liability

This site is provided by Impilo Santé Pty Ltd without any warranties or guarantees. You must bear the risks associated with the use of the internet.

This website may provide content from other internet sites or resources and while Impilo Santé Pty Ltd tries to ensure that material included on this website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Impilo Santé Pty Ltd will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with this website. If Impilo Santé Pty Ltd is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

  1. incompatibility of this website with any of your equipment, software or telecommunications links
  2. technical problems including errors or interruptions of the website
  3. unsuitability, unreliability or inaccuracy of this website; and
  4. inadequacy of this website to meet your requirements
  5. To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the website.
  6. Nothing in these Terms and Conditions shall exclude Impilo Santé Pty Ltd.’s liability for personal injury or death caused by its negligence.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

Should you violate any of the terms and conditions of these Online Shopping Terms and Conditions, you will be held liable for all legal costs incurred by Impilo Santé Pty Ltd for any successful civil action brought against you by Impilo Santé Pty Ltd.

Contact Details

Impilo Santé Pty Ltd.
P.O. Box 830
Bendor Park
Polokwane
0713

Email: info@impilo-sante.co.za

Contact number: 079 552 7382

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