In the rare instance that a product arrives faulty / broken:
Please kindly return the contents back in the original packaging and contact us immediately. The product must be in original condition and in original packaging.
All items that were received must be returned in their original packaging. Items must be sealed, unopened, unused, and undamaged (if applicable).
If an item/s is to be returned, kindly contact our customer support by email firstname.lastname@example.org or WhatsApp +27 79 552 7382. Only once arranged with a team member may an item be returned. If damaged, Impilo Santé will require inspection of the original product before sending out a replacement and/or refund. You must notify us within 7 days of receiving your order that you wish to have it returned. Upon agreement, you must then return it to us within another 14 days.
Impilo Santé (Pty) Ltd.
Buzworx Office Building
The Farmyard Trading Post
If a damaged item is received, kindly take a photo and send to a member of our support team. Please ensure the items are repacked safely and securely for the return back to our warehouse for further inspection.
If a refund has been requested, upon the agreed return of an item to our warehouse, a staff member will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be provided via store credit or your initial payment method if possible within 3 working days.